Release Notes 3.1.04


NOTE:Customers can upgrade from 3.1.01 to this maintenance release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing 3.1.04.
Please contact [email protected] with any questions.

Release Date: 07-17-2019 5pm EST

Maintenance Release 3.1.04 provides several updates and bug fixes. Interruptions to application or voice services are not expected.

  • Chat+/SMS
    • Fixed an issue where not all Chat+ Channels were displayed when choosing one for a Messaging Group.
    • Addressed an issue where multiple SMS Channels were shown in Chat+ for the same interaction.
  • Reporting
    • Addressed an issue where only 1 agent was showing as available in report #3 on a single Ring Group, regardless of true number available.
  • Presence
    • Fixed an issue where statuses would sometimes revert to Available overnight when Status Sync was enabled.
    • Addressed a rare issue where Presence statuses could change unexpectedly.
  • Voicemail
    • Resolved an issue where voicemail greetings incorrectly generated when reset through the Users & Devices menu.
  • Caller ID
    • Fixed an issue where Prepended Caller IDs were inaccurate within overflow Ring Groups.
  • Extension Groups
    • Fixed an issue where users were unable to add new Extension group(s) in Presence Management.
  • Permissions
    • Addressed an issue where Ring Group Call Recording Permissions could not be managed properly, even when Policy Override was enabled.
    • Resolved an issue where certain permissions defaulted to Deny.
    • Resolved an issue where DNS and NTP settings were overwritten upon updating the system.

Please contact [email protected] with any questions.