Flows

Includes information on topics such as: announcements, call routing, call flow, conference rooms, creating/deleting call flows, call flow tools, time filter, call flow objects, and IVRs.

Articles

Announcements
An announcement in the Kerauno call flow tool is simply an information message that will play to a caller. After the audio message has been played to the caller, the call flow will move on to a configured “After Announcement” destination.
Create a New Call Flow
How to create a new Call Flow in Kerauno.Call Flows allows for a visual representation of call routing that allows administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes, and more.
Call Flows
Selecting the Call Flow tool will display a list all active call flows on numbers built into the Kerauno phone system.
Call Flow Tools
The Create Workflow Wizard utilizes a simple drag and drop interface that allows administrators to easily configure routing destinations.
Call Routing
The Call Routing menu controls all aspects of call routing in Kerauno. Using this interface allows an administrator to quickly and easily set destinations for callers when dialing a particular telephone number.
Create Time Filter
A time filter allows administrators to route calls based upon the time of day and day of week, or specific day of year. For example, using this call flow object, calls can be routed to a specific ring group between 9:00 am – 5:00 pm Monday through Friday. Inbound calls that occur outside of that time frame can be sent to another destination, such as a general company voicemail box or “After-Hours” message. Some potential applications of time filters are determining routing of the phone system after a businesses’ operating hours or routing calls to a different shift of employees during a certain time frame.
Delete an Existing Call Flow
Call Flows provide a visual representation of call routing and allow administrators to easily build routes that lead to IVRs, Ring Groups, Voicemail boxes, and more. If an existing call flow is no longer valid, it can be removed/deleted.
IVRs
An IVR is an Interactive Virtual Receptionist that route callers to their desired destination.
Using an External Speed Dial as a Bridge to a Call Flow
If you want to go to an Internal Call Flow that is not tied to an External DID you can utilize an External Speed Dial as a bridge to a Call flow.