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Upgrading the Desktop Application
Zoom Integration User Guide
Synkato for Salesforce
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User Getting Started Kit
User Panel
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Voicemail Quick Reference Guide
My Calls
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Phonebook
Fax
Devices
Reports
Presence Call Manager
Synkato Presence
Presence Overview
Presence Quick Reference
Presence Status
Dashboards
Dashboard Layout
User Settings
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Available Widgets
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CRM Widget
Parking Lot Widget
Recordings Widget
Ring Group Widget
Users Widget
Voicemail Widget
Chat+ & SMS
Chat+ Desktop Quick Reference Guide
Chat+ Mobile App Quick Reference Guide
Using SMS and MMS
Zoom Integration Setup
SynkUp Meetings
SynkUp Quick Reference Guide
Softphones
Whitelisting within Synkato
Lynk Softphone Quick Reference Guide
Registering with 3rd Party Softphone
Bolt
Bolt Desktop Application Quick Reference Guide
Additional Bolt Desktop Settings
Bolt Mobile Application Quick Reference Guide
Administration
Interaction Routing
Flows
Announcements
Create a New Call Flow
Call Flows
Call Flow Tools
Call Routing
Create Time Filter
Delete an Existing Call Flow
IVRs
Using an External Speed Dial as a Bridge to a Call Flow
SMS
Enabling SMS
SMS Flows
Call Quality Best Practices
Blacklist
Holiday Lists
Parking Lots
Call Ring Groups
Automated Ring Group Callback
Speed Dials
Understanding Ring Group Weights & Penalties
Conference Rooms
Conference Rooms
System Administration
Bulk Import
Dial Plans
Dial Plans Overview
Building a Custom Dial Plan
Modifying a Dial Plan
Feature Codes
Music on Hold
Music on Hold Overview
Add New Music on Hold Playlist
Edit Existing Playlist
Music on Hold Ordering
Number Manager
Number Manager Overview
Add New/Modify/Delete Existing Numbers
System Connector
System Recordings (Announcements)
Trunks
Voicemail Blasting
Minimum requirements for Kerauno Desktop App
System Settings
Advanced Settings
Chat+ System Settings
Modify New User Welcome Email
Backup/Restore
Backup/Restore General
Remote Destinations
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Licensing
Licensing
Migration Kit
Firewall Rules & Time Zone - GENERAL USERS
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Available Updates
Network Address Translation (NAT) Settings
Remote Storage
Secure File Transfer Protocol
System Health
System Logs
System Services/System Maintenance
Users and Devices
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Create a New Department
Delete Existing Department
Departments Overview
Manage Users
Enabling Voicemail Transcription
Devices
Devices
Device Logs
Registering Phones
Secure SIP- SRTP Configuration
e911 and Device Addresses
Generic Extensions
Generic Faxes
Activating Inbound FAX to Email for a User
Generic Voicemails
Paging Zones
Permissions
Workflow Tools
Active Directory Configuration & Syncing
Salesforce Integration
Workflow Forms
Workflow Tools Overview
Adding Workflow Forms to Presence
Conditional Operators
How Workflow Forms Work
Next Form Functionality
Workflow Conditions
Workflow Condition Configurations
Workflow Forms
Workflow Webhooks
API's
Server and Client Requirements
Device Requirements for Bolt Softphone (Desktop + Mobile)
Supported Components & Certified Devices List
3.1 Required updates for premise-based instances
Certified Devices List
Reporting
Reporting Overview
CDR Logs
Call Recordings
In-Call Analytics
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Downline Report
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Wallboard
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How-To Videos
General
Add or Change a Mobile Number
Download Phonebook PDF
Enable Do Not Disturb
Phonebook Overview
Calling
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Create Time-Condition-Based Voicemail Greetings
Change Voicemail PIN
Listen to Voicemail
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Chat+ and SMS
Chat+ Overview
Faxing
Send a Fax
Administration Videos
Add an External Speed Dial
Add a New Department
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Add a Number to Blacklist
Add a Ring Group
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Announcements
Add an Announcement
Upload a Recorded Announcement
Interaction Routing Videos
Add a Global Directory to a Call Flow
Add a New IVR to a Call Flow
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Workflows Videos
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Help & FAQs
Help & FAQs
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How-To Videos
Chat+ and SMS
Training videos that explain and demonstrate Synkato's Chat+ and SMS/MMS features
Articles
Chat+ Overview
How do I use Chat+ in Synkato's platform to collaborate with my team?