Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

B

Billing Telephone Number

A Billing Telephone Number (BTN) is the telephone number to which all telephone numbers for a customer/subscriber are charged in a consolidated telephone bill (instead of showing charges under each individual telephone number).

Blacklist

A function in Kerauno that allows administrators to completely block inbound and outbound calls for a specific telephone number and caller ID.

Busy Greeting

A greeting played to the caller when a user is on another call.

Busy Lamp Field

Busy Lamp Field (BLF) refers to an LCD button on a phone that uses a light to indicate extensions as busy or free to talk. When a BLF displays red, the extension is busy (in use). When a BLF displays green, the extension is free to talk. A BLF can be configured to watch an extension by setting the desired extension in the Value field. Pressing a BLF will dial the corresponding extension.

C

Concurrent Calling

Concurrent Calling (CC) indicates the number of people using the phone at any given time.

Customer Relationship Management

A Customer Relationship Management (CRM) system lets users store and manage prospect and customer information (such as contact information, account information, leads, and sales opportunities) in one central location.

D

Dial Plan

Used to control how the phone system routes outbound traffic over the trunks connected.

Direct Inward Dialing

Direct Inward Dialing (DID) is the service of a local phone company or local exchange carrier, where a block of telephone numbers for calling into a company's private branch exchange (PBX) system is provided.

Directory Greeting

A recording of a user's first and last name that is used in the company directory.

Do Not Disturb

Do Not Disturb (DND) allows a user to ignore incoming calls on all of their extensions. When enabled, incoming calls are automatically sent to voicemail.

E

Extension

An extension, also referred to as a destination, is a 3 to 5 digit identification number used to route calls to Departments, Ring Groups, voicemail, or to a specific end user. Extensions can also be assigned to workflows. An extension comprises 3, 4, or 5 digits total and is ideal for allowing organizations to maintain their current extension number structure when implementing a Kerauno system. The default setting of 4 digits allows for a wide variety of extensions. Larger organizations may consider utilizing the 5 digit format for limitless options. Note: Only one extension format can be used for each organization, which is assigned during implementation.

F

Find Me/Follow Me

Call routing feature that allows a user to redirect calls that are placed from their extension to another user or outside telephone number (e.g., mobile phone).

Firewall

A system (either hardware or software) designed to prevent unauthorized access to or from a private network.

I

Interactive Virtual Receptionist

Interactive Virtual Receptionist (IVR) is used to route callers to their desired end destination.

K

Kerauno Presence

Desktop Call Control Software integrated into Kerauno.

P

Parking Lot

Used as an alternative to placing a call on hold or transferring a call directly to another user.

Plain Old Telephone Service

Plain Old Telephone Service (POTS) refers to the voice-grade telephone service employing analog signal transmission/transfer over copper loops.

Playlist

Allows System Administrators to upload customized music and/or announcements to manage exactly what callers hear while on hold.

Profile

Contains information about a user.

Public Switched Telephone Network

Public Switched Telephone Network (PSTN) is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned; the aggregation of circuit-switching telephone networks. Today, it is almost entirely digital in technology except for the final link from the central (local) telephone office to the user.

R

Ring Group

A virtual extension that rings to multiple end-points (extensions).

S

Search Bar

Generally located in the upper-right side of the screen; allows users to enter search criteria. Names are searched against all extensions currently built into the system to find a match.

Self-Healing Voice Network

Self-Healing Voice Network (SHVN) is a voice network architecture using two or more transmission paths to withstand a failure in the transmission paths.

Short Message Service

Short Message Service (SMS) is a text messaging component of most telephone enabled systems.

Speed Dials

Used by the Kerauno system to quickly dial either internal call flows or external telephone numbers.

T

Temporary Greeting

Greeting used while on vacation, traveling, on leave, etc. When a temporary greeting is set, it overwrites both Busy and Unavailable greetings.

U

Unavailable Greeting

Played when calls to an extension go unanswered.

Username

Name assigned to the profile and is typically the user’s email.

V

Voice Over Internet Protocol

Voice over Internet Protocol (VoIP) is a communication protocal for transmitting telephone calls over a computer network, especially the internet.

Voicemail PIN

A Personal Identification Number (PIN) is used to access a voicemail box via a handset.

W

Widget

An element of a graphical user interface (GUI), such as a text box or button, that displays information or settings that can be entered or altered by the user. It can also be defined as a program that performs a simple function, such as providing a weather report or stock quote, and can be accessed from a computer desktop, webpage, or mobile phone.