Administration

Information topics contained here include: Call Routing, System Administration, System Settings, Users & Devices, Reporting, Workflow Tools, and Implementation & Installation.

Interaction Routing

Information contained here includes: Blacklist, Parking Lots, Ring Groups, Speed Dial, and Interaction Routing/Call Flow.

System Administration

This category contains Kerauno system administration information.

System Settings

Contains information about: backup/restore, email & systems alerting, licensing, migration kit, network & firewall, remote storage, updates, system health, and system services/system maintenance.

Users and Devices

Includes topics such as: generic extensions, generic faxes, generic voicemails, paging zones, permissions, registering phones, departments, devices, and users.

Server and Client Requirements

This category contains information relating to server and client requirements for Kerauno 2.0.