Popular Articles

  1. Synkato Presence

    The Action Bar is shown at the top of the screen and allows you to quickly initiate calls, transfer calls, place calls on hold or even create impromptu conference bridges.
  2. Fax

    The fax panel allows a user to send and receive faxes from within Synkato.
  3. Voicemail

    The voicemail dashboard allows users to customize and manage voicemail without dialing into a physical phone.
  4. Release Notes 3.0.0

    Important Notes: Upgrade Process The 3.0 upgrade is larger than normal by about 6x (280MB). This may impact the time it takes to complete a system upgrade depending on the internet connection to each instance. Those instances currently on ...
  5. Using SMS and MMS

    This article briefly describes Short Message Service (SMS), also called text messaging or texting.
  6. Users Widget

    The Users Widget allows you to view Users in the system including Extension State, Call State and Presence. Several buttons appear under each User box allowing specific actions to be performed.
  7. Available Widgets

    There are different Widgets available in Presence which provide different functionality. Each widget takes up one panel within a dashboard.
  8. Building a Custom Dial Plan

    Administrators are able to create their own custom dial plan logic to specify which trunk and caller ID are to be utilized when a certain dialing pattern is matched.
  9. Presence Overview

    Synkato Presence is an enterprise call management software tool that interfaces directly with the Synkato phone system. Presence allows users to interact with the phone system in real time to transfer, hold, and view calls that are going on throughout the phone system.
  10. User Settings

    This article describes how to work with user settings from the user menu.