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Last Updated: 12/31/2020
in Presence Call Manager
The Action Bar is shown at the top of the screen and allows you to quickly initiate calls, transfer calls, place calls on hold or even create impromptu conference bridges.
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Last Updated: 03/04/2021
in User Panel (Dashboard)
The fax panel allows a user to send and receive faxes from within Synkato.
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Last Updated: 12/31/2020
in User Panel (Dashboard)
The voicemail dashboard allows users to customize and manage voicemail without dialing into a physical phone.
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Important Notes: Upgrade Process The 3.0 upgrade is larger than normal by about 6x (280MB). This may impact the time it takes to complete a system upgrade depending on the internet connection to each instance. Those instances currently on ...
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Last Updated: 02/19/2021
in Chat+ & SMS
This article briefly describes Short Message Service (SMS), also called text messaging or texting.
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The Users Widget allows you to view Users in the system including Extension State, Call State and Presence. Several buttons appear under each User box allowing specific actions to be performed.
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There are different Widgets available in Presence which provide different functionality. Each widget takes up one panel within a dashboard.
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Administrators are able to create their own custom dial plan logic to specify which trunk and caller ID are to be utilized when a certain dialing pattern is matched.
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Last Updated: 12/15/2020
in Presence Call Manager
Synkato Presence is an enterprise call management software tool that interfaces directly with the Synkato phone system. Presence allows users to interact with the phone system in real time to transfer, hold, and view calls that are going on throughout the phone system.
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Last Updated: 12/31/2020
in Presence Call Manager
This article describes how to work with user settings from the user menu.