Alerts

The Alerts tab allows the System Administrator to activate different types of email alerts in Kerauno. To activate an alert, click the appropriate checkbox in the far left-hand column of the screen to select it and enter the desired email in the right hand column.

The alerts that the System Administrator can enable include:

911 Alerts detect whenever an extension makes an outbound 911 call. Whenever the emergency dial plan is used, a notification will be sent.

CPU Utilization detects the percentage of use of the Kerauno platform's CPU. Whenever the utilization percentage surpasses the value set in the Threshold field, a notification will be sent.

Disk Space detects the total available hard disk space on the Kerauno platform. Whenever the percentage of hard disk usage surpasses the value set in the Threshold field, a notification will be sent.

Dual Server Failure will let the administrator know when a backup file has been sent to the standby server and has failed, either due to running out of disk space or network connectivity issues.

Dual Server Success will let the administrator know when a backup file has been sent to the standby server and was received successfully.

Failed Backups occur when the Kerauno platform attempts a backup and fails due to loss of connectivity to a remote destination or lack of hard disk space; an email notification will be sent.

Failed Recording Storage occurs when the Kerauno platform attempts to save call recording files and fails due to loss of connectivity to a remote destination or lack of hard disk space; an email notification will be sent.

Holiday Alerts let the admin know when they have an upcoming Holiday filter enabled.

Kerauno Call Processor Crash is sent when the Kerauno platform detects an issue with the Call Processor. This could be something like a hung call, a message that fails to play successfully, or an improperly configured system that gives callers an error message.

Kerauno License Alerts notify you when a Kerauno license is approaching expiration. One email is sent at each 90/60/30/14/7/5/3/2/1 day interval prior to expiration.

Kerauno Upgrade Alerts notifies you when a new Kerauno patch or update is available to download; an email notification is sent.

Memory Utilization detects the percentage of use of the Kerauno platform’s RAM and Swap (Virtual) Memory. When the memory utilization percentage surpasses the value set in the Threshold field, a notification is sent.

Phone Registration detects the registration status of phone handsets at 15 minute polling intervals and will send a notification every time a phone becomes registered or unregistered.

Successful Backups occur when the Kerauno platform attempts a backup (either local or remote) and is successful, a notification will be sent.

Successful Recording Storage occurs when the Kerauno platform attempts to save call recording files (either local or remote) and is successful, a notification will be sent.

Trunk Registration detects the current status of trunks on the Kerauno platform and sends a notification every time a trunk becomes registered, unregistered, or unreachable.

Screenshot of the Alerts tab of the Email & Alerting screen.Figure 01: Email & Alerting Screen - Alerts Tab

When selection is complete, click the Update Alert Settings button to save changes.

Adding Multiple Emails to an Alert

Up to three separate email addresses can be added to the notifications list for any alert in the system. To add an email to an alert, click the green plus sign (Green Plus Sign) to open up an additional notifications box.

Screenshot indicating the green plus sign used to add emails to an alert.Figure 02: Add an Email to an Enabled Alert

An additional blank "email" field is created for the selected alert. In the second box, type the desired recipient email the notification should be sent to.

Clicking the red minus sign (Red Minus Sign) will remove an email from the list.

Screenshot indicating the deletion of an email from an alert.Figure 03: Remove an Email from an Enabled Alert

When finished making modifications, click the green Update Alert Settings button to save changes.