Release Notes 3.1.02


NOTE:Customers can upgrade from 3.1.01 to this patch release. Customers still on 2.2.02 or previous versions must first upgrade to 3.1.01 before installing this 3.1.02 patch.
Please contact [email protected] with any questions.

Release Date: 05-07-2019 5pm EST

Patch Release 3.1.02 provides several feature updates. Interruptions to application or voice services are not expected.

Updated Functionality

  • Call Recordings
    • System Logs have been updated with additional detail when a recording has been removed. 
  • Reporting
    • Agent Analytics Report now includes individual time stamped line items for all user events:

  • SMS
    • Alerts have been added when a user unsubscribes to SMS. Message failures also generate an alert:

Bug Fixes

  • Core Services
    • Resolved an issue where some services were not restarting after an instance reboot. 
  • System Admin
    • SIP Trunk Templates for Kerauno partners have been renamed for privacy reasons:

  • System Settings
    • Addressed an issue where emails added to Ring Group Alerts within Email & System Alerting were not displayed upon page reloads.
    • Two SIP Registration Expiration options (5 minutes and 1 hour) have been added to SIP Settings tab within the Advanced Settings menu. When a phone becomes unregistered, Kerauno will attempt to re-register the phone after the selected timeout:

  • Devices
    • Added the option for an Administrator to upgrade the Yealink T23 Model firmware from version 83 to 84 to resolve a known firmware bug:


Please contact [email protected] with any questions.