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Last Updated: 12/15/2020
in Presence Call ManagerSynkato Presence is an enterprise call management software tool that interfaces directly with the Synkato phone system. Presence allows users to interact with the phone system in real time to transfer, hold, and view calls that are going on throughout the phone system.
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Introduction Each user is provided with a login to reach the Kerauno interface and a primary extension number. The Users menu allows administrators to build, modify, and delete user accounts and extensions. From the Kerauno homepage, click the...
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Last Updated: 12/31/2020
in Presence Call ManagerThe layout of a dashboard can be modified to better fit your needs by horizontally and/or vertically splitting existing panels in the layout or removing panels completely from the layout.
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Archived Kerauno 2.0.00 Release Notes
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Last Updated: 05/25/2018
in Presence Call ManagerKerauno Presence Quick Reference
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Last Updated: 12/31/2020
in User Panel (Dashboard)The Phonebook allows users to view all active Synkato extensions.
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If the phones were not registered during the initial installer/turn-up process, please follow these instructions to configure the phones to work with Kerauno.
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Last Updated: 12/15/2020
in Apps & Integrations This article contains steps for installing the Salesforce for Synkato Managed Package outside of the Salesforce AppExchange for both Lightning and Classic. Required Components Managed Package (link provided by Synkato) One of the fo...
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Last Updated: 04/16/2021
in How-To Videos FaxingHow do I send a fax through Synkato?
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Last Updated: 12/31/2020
in User Panel (Dashboard) Voicemail Access Personal Voicemail (VM) access from primary device: *86 or by selecting the voicemail key on your phone. System VM access: *87 allows you to access any voicemail box on the Synkato system after entering the desired extension n...